Clear help when a payment goes wrong.
This policy applies to Texas Coin purchases for Texas Tycoon made through Stripe-hosted Checkout. It does not limit rights that cannot be waived under applicable law.
Cancellation before payment
Canceling Stripe Checkout before payment creates no Texas Tycoon charge and adds no Texas Coins. The app shows the coin subtotal before opening Stripe. Any applicable tax and the final total are shown in Stripe Checkout before payment.
Requesting payment help
Contact support promptly after noticing a problem. Include the receipt email if available, the purchase date and amount, and the receipt or Stripe Checkout reference. Never send a complete card number, bank-account number, password, or security code.
What we review
We review duplicate charges, unauthorized payments, a completed charge whose Texas Coins were never delivered after reasonable troubleshooting, and other requests required by law. A change of mind after coins or cosmetics have been used may not qualify, but each request is considered on its facts.
Partially spent Texas Coins
Texas Coins are cosmetic-only virtual currency with no cash value outside Texas Tycoon. When a refund is approved, related unused coins may be removed from the wallet. If some coins were already spent, we review the case individually. We do not automatically create a negative coin balance or remove cosmetic access.
Approved refunds
Approved refunds are returned through Stripe to the original payment method. Bank and card processing times vary. We do not ask users to accept a refund through gift cards, cryptocurrency, or a different payment account.
Unauthorized charges and disputes
Contact support first when practical so we can investigate. You may also contact the payment provider or card issuer. We review the payment record and delivery history when investigating a chargeback, fraud claim, or duplicate-payment report.
Contact support
Send refund and payment-support requests to Triad Wealth LLC. We aim to acknowledge purchase-support requests within two business days.
support@triadwealthapps.com